Digital Policy

My Life On A Stick is committed to providing our customers with a high-quality and secure digital service for purchasing life stories on a USB stick. Our goal is to ensure that customers' personal data is protected and kept private, that our systems are secure against cyber-attacks, and that customer service is provided in a timely and professional manner. This policy outlines the specific actions that My Life On A Stick will take to achieve these goals.

Data Protection and Privacy:

1. My Life On A Stick will collect, use, and store customer data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. My Life On A Stick will provide clear and concise privacy notices to customers, outlining the types of data that we collect, how we use it, and who we share it with.

3. Customers will be able to access, update, or delete their personal data at any time by contacting our customer service team.

4. My Life On A Stick will obtain customer consent for the collection, use, and storage of personal data in accordance with GDPR and DPA 2018.

5. My Life On A Stick will implement appropriate security measures to protect customer data from unauthorized access or disclosure, such as encryption, firewalls, and intrusion detection systems.

6. My Life On A Stick will conduct regular data protection impact assessments to identify and mitigate any potential risks to customer data.

7. My Life On A Stick will appoint a Data Protection Officer (DPO) to oversee data protection compliance and to act as a point of contact for customers and authorities on data protection matters.

8. My Life On A Stick will provide regular training to all employees on data protection and privacy matters to ensure compliance with relevant laws and regulations.

9. My Life On A Stick will have in place procedures for handling data breaches and report them to the relevant authorities within 72 hours of discovery.

Cybersecurity:

1. My Life On A Stick will implement and maintain robust cybersecurity measures to protect against cyber-attacks and breaches, such as network and endpoint security, intrusion detection and prevention systems, and regular security audits.

2. We will regularly monitor our systems for potential vulnerabilities and take prompt action to address any issues that are identified.

3. We will also provide customer support to assist with any cybersecurity concerns and provide guidelines for customers to protect their personal data and USB sticks.

4. My Life On A Stick will conduct regular cybersecurity risk assessments to identify and mitigate any potential risks to our systems and customer data.

5. My Life On A Stick will appoint a Chief Information Security Officer (CISO) to oversee cybersecurity compliance and to act as a point of contact for customers and authorities on cybersecurity matters.

6. My Life On A Stick will implement incident response plans and conduct regular incident response drills to ensure preparedness for potential cybersecurity incidents.

7. My Life On A Stick will have in place procedures for handling cyber-attacks and report them to the relevant authorities promptly.

Customer Service:

1. My Life On A Stick will provide customer support through our website, email, and phone.

2. We will respond to customer inquiries and concerns in a timely and professional manner, providing customers with detailed information about our products, services, and policies.

3. We will also regularly update our website and USB sticks to provide the best experience to our customers, including new features and functionalities, and to ensure compliance with relevant laws and regulations.

4. My Life On A Stick will conduct regular customer service satisfaction surveys to identify areas for improvement and to ensure that customer needs are being met.

 

1. We will have a dedicated customer service team that is trained to handle all types of customer inquiries, concerns, and complaints.

2. We will have a customer service escalation process in place to ensure that any complex or high-priority issues are handled promptly and effectively.

3. We will have a transparent and easy-to-find refund and return policy for customers who are not satisfied with their purchase.

Marketing and Advertising:

1. My Life On A Stick will only use customer data for marketing and advertising purposes with their explicit consent.

2. We will use clear and conspicuous opt-in and opt-out mechanisms for customers to control the use of their data for marketing and advertising purposes.

3. We will not engage in any deceptive or misleading advertising practices.

4. We will comply with all relevant laws and regulations regarding marketing and advertising, such as the UK's Committee of Advertising Practice (CAP) Code.

Website and System Maintenance:

1. My Life On A Stick will regularly update and maintain our website and systems to ensure that they are functioning properly and securely.

2. We will conduct regular backups of customer data to ensure that it can be restored in the event of any technical issues.

3. We will have disaster recovery plans in place to ensure that our systems can quickly and effectively recover from any unexpected incidents.

4. We will comply with all relevant laws and regulations regarding website and system maintenance, such as the Payment Card Industry Data Security Standards (PCI DSS).

 

We will continue to review and update this policy as necessary to ensure compliance with relevant laws and regulations, and to meet the evolving needs of our customers. By implementing the measures outlined in this policy, we aim to provide our customers with the highest level of data protection, cybersecurity, customer service and to protect customers from any possible frauds or scams.